💸 Refund & Return Policy – RozDeal

Effective Date: January 1, 2025

RozDeal is committed to ensuring customer satisfaction with every order. This Refund & Return Policy explains how returns, replacements, and refunds are handled.

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1. Return Eligibility

• Perishable Items: Fruits, vegetables, milk, bakery, and other fresh items can only be returned at the time of delivery if found damaged, expired, or of poor quality. Once accepted, they are non-returnable.

• Non-Perishable Items: Packaged goods, groceries, household items, hardware, and other non-perishable items can be returned within 24 hours of delivery if they are:

  • Damaged

  • Incorrect item delivered

  • Expired product

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2. Refund Process

• Refunds will be initiated once the returned product is received and verified by our team.

• Refunds will be credited back to the original payment method (UPI, card, wallet, etc.) within 5–7 working days.

• For Cash on Delivery (COD) orders, refunds will be issued via RozDeal Wallet balance or bank transfer.

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3. Exchange / Replacement

• If you receive a defective or wrong product, RozDeal will arrange a replacement at no extra cost, subject to stock availability.

• If replacement is not possible, a refund will be processed.

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4. Non-Returnable Products

The following items are not eligible for return/refund:

• Opened food packets, dairy, and frozen items.

• Medicines, healthcare products, and personal hygiene items (due to safety regulations).

• Special discounted/clearance sale items (unless defective).

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5. Cancellation Policy

• Orders can be cancelled before dispatch via the app/website.

• If cancelled after dispatch, standard return rules will apply.

• RozDeal reserves the right to cancel orders in case of stock unavailability, payment issues, or suspicious activity.

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6. Contact Us

For refunds, returns, or complaints, please reach out to our support team:

• Email: support@rozdeal.com

• Phone: +91-9876543210

• Address: Narsinghpur, Madhya Pradesh, India